Shipping Information
At Campingreeksen Winkel, we understand how excited you are to receive your outdoor gear. That’s why we work hard to process and ship your orders as quickly as possible.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping (€12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available for orders over €50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location. We ship worldwide except to certain Asian countries and remote areas.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We want you to be completely satisfied with your outdoor adventure gear. If you’re not happy with your purchase, our straightforward returns policy makes it easy.
Return Policy Details
- Return Period: 15 days from the date of delivery
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of Purchase: Required for all returns/exchanges
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Drink- & thermosflessen (Drinkware & thermoses)
- Eet- & drinkgerei (Eating & drinking utensils)
- Hoofdkussens (Pillows)
- Any used items or items not in original condition
How to Return an Item
- Contact Us: Email [email protected] within 15 days of receiving your order with your order number and return details
- Get Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days
- Package Securely: Include all original packaging, accessories, and documentation plus a copy of your order confirmation
- Ship to:
Campingreeksen Winkel
1356 Drie Tolhekken
Oosterwolde, NL 8431TX - Wait for Processing: We’ll inspect your return and process your refund/exchange within 5 business days of receipt
Return Shipping Costs
- Customers are responsible for return shipping unless the return is due to our error or a defective product
- For exchanges within the Netherlands, we offer discounted return shipping for €6.95
- We recommend using a trackable shipping method as we cannot be responsible for items lost in transit
Refund Information
- Credit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
- PayPal: 1-3 business days after processing
- Original shipping charges are non-refundable
- For exchanges, we cover the shipping cost of the replacement item
Damaged or Defective Items
If you receive a damaged or defective item (such as a camping refrigerator or tent with flaws), please contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no additional cost.
Dear Campingreeksen Winkel Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name from Order]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund/Exchange for [Product Name & Variant if applicable]]
Please send me the return authorization and instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Questions?
Our friendly customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected].
Thank you for choosing Campingreeksen Winkel for your outdoor adventure needs!